Check the return process:
Ensure that users follow the correct steps to return, as sometimes improper operation may result in inability to return.
Contact service support:
Users can seek help through the shared power bank’s customer service hotline or in app customer service. Customer service personnel will assist in resolving issues, such as guiding on how to return or handle faults.
Try other return points:
Some shared power bank brands or services offer multiple return points, and users can try returning at other locations.
Check device status:
Sometimes the failure to return the power bank may be due to a problem with the device itself. Confirm if the equipment is damaged or needs repair.
Record return failure information:
If the return fails, the user should record relevant information (such as time, location, device number, etc.) for subsequent tracking and processing.
Handling fee issues:
Some shared power bank services may charge additional fees for failed returns. Users should understand the relevant regulations and be prepared to handle the related fees.